Pre-Information Form
What you need to know before ordering: the seller, the service, the total price, payment, performance, withdrawal and complaint channels.
Contents
1. What this form is for
Article 5 of the Turkish Distance Contracts Regulation requires that, in a distance sale, the consumer receives certain information clearly and comprehensibly before placing an order. This form contains that information.
Before the payment step you are asked to confirm that you have read this form. Your confirmation is recorded with date, time, IP address and the document's version number; a copy is kept under Settings → Documents in your panel.
2. Seller details
Legal name: Hero Invest Ltd
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Country of registration: United Kingdom (England and Wales) · Company number: 14955675
Phone: +90 (850) 242 19 32 · E-mail: kahraman@kahraman.com
Merchant of Record processing the payment: Armitage Labs OÜ (Estonia, registry code 16977866, Rotermanni 14, Tallinn 10111). Details are in section 4.
You may use the e-mail and phone above directly for complaints and requests; you can also open a support ticket from the panel.
3. Main characteristics of the service
Tecrübe is a cloud software subscription that sets up, runs and reports your business's marketing. No physical product is shipped.
Which modules your plan includes, its monthly limits and the credits included are shown on the plan card at the order screen. What you see on that card is part of the agreement.
Advertising budget paid to platforms is not included in the subscription price. You pay it directly to the platform; Tecrübe provides only the software that manages it.
Part of the service is AI-generated. The generated content and recommendations are not warranted to be error-free; what is warranted is that they will not exceed the budget cap and approval threshold you set.
4. Total price and payment
Prices are in US dollars (USD). The total you will pay, including the taxes Creem calculates for your country, is shown as a single figure before the payment step. No charge is made beyond what is shown.
If overage beyond the included credits is charged, the unit price is stated at the order screen and the panel warns you before the overage occurs.
Our order process is conducted by our online reseller Creem. Creem is the Merchant of Record for all our orders and handles payment, tax, invoicing, payment-related customer service enquiries and refunds. Creem's buyer terms also apply to the purchase: https://www.creem.io/buyer-terms
Payment is taken in one instalment on Creem's checkout, by credit or debit card or another method offered there. Your card details never reach Tecrübe and are not stored by Tecrübe. Your payment confirmation and invoice are e-mailed to you by Creem; Tecrübe does not issue a separate invoice.
The subscription does not renew automatically at the end of the period; no automatic charge is made. Add-on services and SEO credit packs are one-time payments. A reminder is e-mailed at least seven days before the period ends with the end date and the amount to pay to continue. If you wish to continue, you pay again with one click in the dashboard; if you do not, your account moves to the free plan and no data is deleted.
5. Performance and duration
Your account is activated the moment payment is approved; there is no delivery period to wait for.
The subscription lasts for the period you choose (monthly or yearly) and does not extend unless you pay again.
6. Right of withdrawal and its exception
Because the service is performed instantly in an electronic environment, under Article 15/1-ğ of the Distance Contracts Regulation the statutory right of withdrawal ends once performance begins with your consent. You give that consent at the payment step via a separate checkbox that is never pre-ticked for you.
Even so, Tecrübe honours a refund request made within thirty days of the start of your first subscription without asking for a reason. This right, broader than the law requires, is set out in the Cancellation and Refund Policy.
You can send your refund request to kahraman@kahraman.com, through the panel, or directly to Creem (via the link in your payment confirmation e-mail or at www.creem.io). An accepted refund is paid through Creem, which processed the payment, within fourteen days at the latest, to the method you paid with and at no cost to you. Creem's refund policy (https://www.creem.io/buyer-terms) and your statutory rights remain unaffected.
7. Complaints and remedies
In a dispute you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence, according to the monetary thresholds announced annually by the Ministry of Trade.
Writing to kahraman@kahraman.com first may resolve things faster; it is not mandatory and does not affect your legal rights.
8. Confirmation
When you confirm at the payment step that you have read this form, the Distance Sales Agreement is concluded at the same time. A copy of both texts is sent to you with the order confirmation e-mail.