Terms of Service

1. Agreement and acceptance

These Terms of Service (“Terms”) are a binding agreement between Tecrube Interactive (“Tecrube”) and the individual or entity using the Service (“User”, “you”).

Visiting the site, creating an account, using an API key, connecting an integration or otherwise using the Service constitutes acceptance of these Terms and the Privacy Policy. If you disagree, do not use the Service.

For business use, the person opening the account represents they are authorised to bind the organisation. Unauthorised acts remain the responsibility of that person and the organisation.

2. Eligibility and sanctions compliance

You must be at least 18 and legally able to contract, or an authorised representative of an entity.

Persons/entities on sanctions lists and users in embargoed or restricted jurisdictions may not use the Service. You represent you are not subject to such restrictions.

3. Nature of the Service (SaaS)

Tecrube is cloud software covering Setup, Analysis, Management, Ads, Growth, Outreach and Action hubs — including ad management, marketing automation, AI content, influencer/UGC/marketplace, affiliate, bulk messaging, CRM, measurement and analytics. Ad spend and message delivery run through your own platform/operator accounts.

Tecrube is not an advertising agency, media guarantor, investment adviser, law firm, payment institution, escrow agent or results-guaranteed marketing provider. Impressions, clicks, conversions, ROAS, leads, sales, awareness or similar outcomes are not guaranteed.

The Service is provided AS IS and AS AVAILABLE. Features, quotas, UI and integrations may be changed, limited or discontinued with prior notice where practicable. Beta/experimental features are offered with no additional warranty.

4. Accounts, security, agencies and workspaces

You are responsible for credentials, API keys, webhooks and sessions. Report unauthorised access immediately to info@tecrube.com.

Information you provide must be accurate and current. You are jointly and severally liable for acts of employees, agencies, freelancers, client accounts and sub-users.

For agency / multi-workspace use, client authorisation, data segregation, access roles and client reporting duties are yours. You may not use client data for unauthorised purposes. Tecrube is not liable for cross-workspace leakage or mis-permissioning.

Tecrube may restrict or suspend an account without prior notice for security risk, abuse or legal requirement.

5. Customer Data and roles

You are responsible for lawful collection, consent, transfer and content of Customer Data. You are generally controller; Tecrube is processor.

Tecrube processes Customer Data only to provide the Service, secure it, meet legal duties and follow your lawful instructions. We may refuse or stop processing unlawful instructions.

Backup and disaster-recovery copies may be retained temporarily for technical necessity.

6. Third-party platforms

Google, Meta, TikTok, LinkedIn, Microsoft, X, Pinterest, Snapchat, Reddit, Yandex, Telegram, WhatsApp, Apple, Spotify, DV360/CTV/programmatic and similar ad/social/measurement platforms, plus SMS, e-mail, payment, analytics, commerce/CRM and hosting providers, are independent third parties.

Tecrube is not liable for policy changes, API breaks, loss of access, account bans, pricing, rejected ads, invalid traffic or outages. Resulting losses, fines and penalties are yours.

Integrations are best-effort; uninterrupted, error-free or permanently version-compatible operation is not warranted.

7. Content, advertising, brand kit and sector compliance

You are solely responsible for all content, offers, claims, pricing and campaigns you upload, generate or publish.

Brand-kit assets (logo, fonts, colours, tone, rules) and usage rights are yours; third-party font/licence risk is yours. Tecrube does not warrant originality or licence status of your brand assets.

Compliance with advertising, consumer, competition, health, finance, food, cosmetics, political-ad and other local/international rules is your duty. Tecrube need not pre-review content but may remove it or cut access on suspected breach.

All legal and financial consequences of IP, trademark, design, personality or trade-secret infringement are yours.

8. AI, agents and automated actions

AI outputs (text, image, video, audio, plans, suggestions) are drafts/suggestions only; accuracy, originality, brand safety, legality or performance are not warranted. Human review before publishing is mandatory.

Chat/voice agents and external AI connectors run under your instructions; wrong information, promises or personal-data disclosure to customers is your risk.

In Action / automation / auto-optimisation features, once you approve or define rules for budget, bid, publish, pause or targeting changes, all resulting spend and outcomes are yours. Tecrube does not reimburse automated spend loss.

You must not unlawfully submit third-party confidential or personal data as AI inputs. Resulting breaches are yours.

9. E-mail, SMS, WhatsApp, voice, DM and call recording

Bulk e-mail, SMS, WhatsApp, Messenger/Instagram DM, voice, IVR and similar channels may be used only with opted-in / lawfully based lists. Consent, opt-out, complaints, record-keeping and compliance with IYS, TCPA, ePrivacy, Meta/WhatsApp Business policies and similar rules are entirely your responsibility.

For call recording, monitoring, transcripts and sales-follow-up features, notice and required consents are your duty. Tecrube is not responsible for recording content.

Fines, damages, operator/platform sanctions and legal costs from unsolicited, misleading or spam messaging are yours. Tecrube may stop sends, cut quotas or suspend accounts.

10. Influencer, UGC, PR, affiliate and marketplace

Influencer, creator, press/PR, UGC, ad/publisher marketplace and affiliate features are facilitation tools only. Fees, commissions, delivery, disclosures, approvals, tax and performance promises are between the relevant parties; Tecrube is not a party, guarantor, broker or payment guarantor.

Marketplace/affiliate payouts may run via third-party payment providers; chargebacks, tax, invoicing and disputes are between you and the counterparty.

Tecrube may restrict access on suspicion of fake engagement, invalid traffic, misleading metrics or policy breaches.

11. Competitor analysis, lead collection and external data

Competitor ad/SEO/social/price/traffic analysis must rely only on lawful public or authorised sources. Unauthorised scraping, account takeover, bot abuse or platform ToS violations are prohibited; consequences are yours.

Legal basis for lead collection, enrichment, CRM ingestion and data purchase/transfer (consent, legitimate interest, etc.) is yours. KVKK/GDPR and commercial-messaging penalties from unlawful lists are yours.

12. Measurement, pixels, CAPI and review management

Lawful and platform-compliant setup of GA4, GTM, pixels, CAPI, UET, server-side tracking, consent mode and similar measurement is your duty. Tecrube is not liable for mis-tagging, consentless tracking or wrong event payloads.

For local/Google Business Profile review collection-reply tools, you are responsible for replies, incentivised/fake reviews and platform policy breaches.

13. Prohibited use

Illegal products/services, deceptive ads, hate/violence, child exploitation, unlawful personal-data processing, unsolicited bulk messaging, malware, reverse engineering, exploiting vulnerabilities, bots/abuse, sabotaging rivals, sanctions violations or circumventing platform rules are prohibited.

On breach, Tecrube may suspend/terminate without notice, delete content and preserve evidence. Fees are non-refundable; damages may also be claimed.

14. Fees, taxes, changes and refunds

Fees accrue per plan, billing cycle and overages; taxes may be added. Non-payment may suspend access and restrict data export.

Price/plan changes may be announced before they take effect. Mid-cycle cancellation generally has no refund.

Refunds are considered only in exceptional cases approved in writing by Tecrube after abuse review. Third-party ad spend, operator fees and external credits are non-refundable.

If you do not dispute an invoice in writing within 15 days of the invoice date, you are deemed to have accepted it.

15. Intellectual property and licence

The platform, code, model weights (as applicable), brands, UI, docs and Tecrube content belong to Tecrube. You receive a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence.

You retain ownership of your content and grant Tecrube a worldwide, royalty-free, sublicensable licence to host and process it to provide, secure, comply and improve the Service.

Feedback may be used and registered by Tecrube free of charge.

16. Confidentiality

Each party must keep confidential information learned through the Service confidential, subject to mandatory legal disclosure and disclosure to professional advisers under confidentiality.

Confidentiality survives for 3 years after the agreement ends (and for trade secrets until they cease to be secret).

17. Disclaimer of warranties

To the maximum extent permitted by mandatory law, Tecrube disclaims all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, uninterrupted operation, error-free or virus-free performance, security and full third-party compatibility.

Demos, case studies, “expected performance”, forecasts or marketing statements are non-binding.

18. Limitation of liability

Tecrube is not liable for lost profits, revenue, data or reputation, business interruption, cost of substitute services, or indirect, incidental, special, punitive or consequential damages — even if foreseeable.

Aggregate liability shall not exceed the net subscription fees actually paid to Tecrube for the relevant account in the three (3) months preceding the claim. If no fees were paid, liability is zero.

Damages from third-party platforms, operators, payment providers, CDNs or infrastructure are fully excluded. Mandatory consumer protections remain; for B2B use maximum waivers apply.

19. Indemnity

You will defend, indemnify and hold harmless Tecrube, its officers, employees and subcontractors from any claim, investigation, fine, loss, legal fee or cost arising from your content, campaigns, lists, messaging, automated actions, platform breaches, personal-data breaches, IP infringement, sanctions breaches or violation of these Terms.

20. Suspension, termination, data export

Tecrube may immediately suspend or terminate for non-payment, security risk, legal requirement or breach.

After termination access ends. Data may be deleted or anonymised subject to legal retention. If export is offered, you must use it within a reasonable time; access thereafter is not guaranteed.

21. Force majeure

Tecrube is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terror, strikes, epidemics, power/internet outages, cyberattacks, legal changes, government acts or third-party platform failures.

22. Governing law, venue and disputes

These Terms are governed by the laws of the Republic of Türkiye (excluding conflict-of-law rules).

Istanbul (Çağlayan) courts and enforcement offices have exclusive jurisdiction. Tecrube may also sue in courts at your place of establishment to protect its rights.

At Tecrube’s election, international commercial disputes may be referred to binding arbitration under ISTAC or ICC Rules in Istanbul, in Turkish or English. Cost allocation is set by the tribunal.

23. General

If any provision is unenforceable, the remainder stays in force and the invalid provision is deemed modified to the nearest enforceable term.

Failure to enforce is not a waiver. You may not assign these Terms without Tecrube’s consent; Tecrube may assign in a merger, transfer or restructuring.

These Terms, applicable order forms and the Privacy Policy are the entire agreement and supersede prior oral/written statements.

If Turkish and English texts conflict, the Turkish text prevails for users established in Türkiye and for mandatory Turkish law; otherwise the current published texts are construed together.

Notices: info@tecrube.com and your account e-mail. Tecrube may update these Terms; the current version is published on the site. Continued use after material changes constitutes acceptance.