Data Deletion Instructions
Which data Tecrübe receives from your Meta accounts (Facebook, Instagram, WhatsApp) and how to have it deleted.
Contents
1. Scope
This page explains which data Tecrübe receives from Meta when you connect a Facebook, Instagram or WhatsApp Business account (together, your “Meta account”) and how you can have that data deleted. It should be read together with the Privacy Policy and the Data Protection Notice. Controller: Hero Invest Ltd.
Meta data is received only for the accounts you connect and only within the permissions you grant on Meta’s consent screen. Tecrübe does not sell this data and uses it only to provide the service.
2. Data we receive from Meta
Connection details: the access token issued by Meta and the user ID that Meta assigns to you for the Tecrübe app. The token is stored encrypted; the ID is kept only to match the connection to your account and to carry out deletion requests sent by Meta.
Connected assets: the names and IDs of the ad accounts, Facebook Pages, Instagram business accounts, WhatsApp Business numbers, catalogues and pixels you give access to.
Campaign and report data: the name, status and budget of the campaigns in your ad accounts, and daily spend, impressions, clicks, conversions and revenue.
Messages: if you turn on the inbox, customer messages sent to your Page, Instagram account or WhatsApp number. These are your conversations with your own customers; they follow the retention period in the Privacy Policy (2 years) and are deleted at once when your account is deleted.
3. How to delete your data
Disconnect in the panel: Panel › My accounts › Meta › Disconnect. The access token of that connection, the asset list read from Meta, the campaigns imported from your ad account and the daily spend and result figures received from Meta are deleted at the same time. Campaign drafts you created yourself in Tecrübe are your own data and remain; you can delete them separately.
Remove Tecrübe on Facebook: go to Facebook › Settings & privacy › Settings › Business integrations (or Apps and websites), select Tecrübe and remove it. Meta then sends us a signed deletion request, and every connection linked to your Meta user ID, together with the data listed above, is deleted automatically in every workspace it belongs to. Meta shows you a confirmation code whose status you can check on this page.
Delete your account: Panel › Settings › Danger zone › Ask us to delete my account. Once your identity has been verified, your account and all your data, including what was received from Meta, are deleted.
By e-mail: from the e-mail address of your account, write to kahraman@kahraman.com with the subject “Delete my Meta data”. We carry out the request after verifying your identity and confirm the result by e-mail.
4. Timeframes
Deletion is immediate when you disconnect in the panel and when Meta’s deletion request arrives. Account deletion and e-mail requests are completed within 30 days of identity verification at the latest.
Copies in encrypted backups are kept only for disaster recovery and are removed automatically when the backup cycle ends.
5. Status of a deletion request
After you remove Tecrübe on Facebook, the confirmation code Meta gives you appears in the address of this page as ?code=, and the page shows the status of the request. No personal data is displayed with the code.
The deletion itself (its date and the number of records deleted) is kept in the audit log. That record contains no data received from Meta; instead of your Meta user ID it keeps only an irreversible hash of it.
6. Contact
For questions or objections, write to kahraman@kahraman.com. Your other rights under the Privacy Policy and the Data Protection Notice remain unaffected.