فاصلاتی فروخت کا معاہدہ

1. Parties

SELLER: [TİCARET UNVANI] · Address: [MERKEZ ADRESİ] · MERSIS: [MERSİS NUMARASI] · Tax office / number: [VERGİ DAİRESİ] / [VERGİ KİMLİK NUMARASI] · Phone: +90 (850) 242 19 32 · E-mail: info@tecrube.com (“Tecrübe”).

BUYER: the person identified by the name, address, e-mail and phone declared in their account at the time of order (“Buyer”). The Buyer is responsible for the accuracy of these details; invoices are issued accordingly.

If the Buyer is not a consumer (purchasing for commercial or professional purposes), the consumer-specific provisions of Turkish Law no. 6502 and the statutory withdrawal right in this agreement do not apply; the business-customer provisions of the Terms and the Refund Policy govern instead.

2. Subject matter

This agreement governs the sale and performance of the Tecrübe subscription ordered electronically at tecrube.com.

The Pre-Information Form is an integral part of this agreement. Before ordering, the Buyer confirms electronically that they have read and been informed by that Form; the confirmation is recorded with date, time, IP address and document version.

3. Nature and main characteristics of the service

Tecrübe is a cloud (SaaS) software service that sets up, runs and reports a business's marketing. There is no physical delivery; the service is performed electronically and immediately.

The modules, usage limits, included credits and overage fees of the selected plan are shown on the pricing page at the time of order and in the Pre-Information Form. That scope is an essential element of the agreement.

Advertising spend paid to platforms (Google, Meta, TikTok and similar) is not included in Tecrübe's price; the Buyer pays those amounts directly to the platform. Tecrübe provides only the software that manages that spend.

AI-generated content, recommendations and automated actions are part of the service. Tecrübe does not warrant that they are error-free, but does warrant that they stay within the limits the Buyer sets (budget cap, approval threshold).

4. Price, taxes and payment

The subscription price is the amount shown on the pricing page at the time of order. Prices shown include VAT unless expressly stated otherwise. All taxes and duties are included in the total shown before the payment step.

Payment is taken by credit or debit card through the payment institution iyzico. Card details are not stored on Tecrübe servers; they are held by the payment institution.

The subscription is periodic and renews automatically on the same terms unless the Buyer cancels before the period ends. A reminder e-mail is sent at least seven days before each renewal, stating the renewal date, the amount and a cancellation link.

If payment fails, the service may be suspended. During suspension the Buyer's data is not deleted; unless the agreement is terminated it remains exportable for thirty days.

5. Performance and delivery

The service is activated in the Buyer's account immediately after payment is approved. There is no separate delivery period; performance is electronic and immediate.

Access is provided at tecrube.com/app with the Buyer's account credentials. The Buyer is responsible for the security of those credentials.

If performance becomes impossible for unforeseen technical reasons, Tecrübe will inform the Buyer within three days of becoming aware and refund the amount collected within fourteen days.

6. Right of withdrawal

Under Article 15/1-ğ of the Turkish Distance Contracts Regulation, the statutory right of withdrawal does not apply to services performed instantly in an electronic environment where performance has begun with the consumer's consent and the consumer has accepted losing that right. The Buyer gives this consent at the payment step via a separate checkbox that is never pre-ticked.

Notwithstanding that statutory exception, Tecrübe honours refund requests made within thirty days of the start of a first subscription, without asking for a reason. This is broader than the law requires and is Tecrübe's own commitment; it is set out in detail in the Cancellation and Refund Policy.

Withdrawal or refund requests may be sent to info@tecrube.com or made through the cancellation link in Settings → Subscription. Receipt is confirmed to the Buyer electronically.

Refunds are made within fourteen days of the request, by the same method used for payment and at no cost to the Buyer. The time for a card refund to appear depends on the bank and is outside Tecrübe's control.

If abuse is established (repeatedly subscribing and claiming refunds, automated account creation, reselling the service), a refund request may be refused; the reason is given in writing.

7. Buyer's obligations

The Buyer is responsible for the accuracy of the information in their account and advertising copy, for having obtained the necessary notices and consents when collecting their own customer data, and for the legal compliance of the products or services advertised.

The Buyer must comply with the terms of the third-party accounts they connect (Google, Meta, WhatsApp Business and similar). Tecrübe is not responsible for restrictions those platforms apply to the Buyer's account.

For commercial electronic messages sent by the Buyer, obtaining recipient consent and IYS registration is the Buyer's responsibility; Tecrübe provides only the sending tool.

8. Data protection

Personal data processed under this agreement is handled as described in the Privacy Policy and the Data Protection Notice.

For the Buyer's own customer data uploaded to Tecrübe, the Buyer is the controller and Tecrübe is the processor. Those terms are set out in the Data Processing Terms, which form an annex to this agreement.

9. Disputes

Consumers may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence, according to the monetary thresholds announced annually by the Turkish Ministry of Trade.

If the Buyer is not a consumer, the courts and enforcement offices of [İL] have jurisdiction.

Contacting info@tecrube.com first is recommended to resolve complaints faster; it is not a precondition for legal remedies.

10. Entry into force

By confirming the order electronically, the Buyer accepts all terms of this agreement. A copy is sent with the order confirmation e-mail and kept under Settings → Documents in the panel.

This agreement consists of ten articles and is concluded electronically.